FAQ
Who can order? / Access issues
Question:
Can I change an order in any way after it is confirmed?
Answer:
No, It will no longer be possible to change an order. If you wish to change your order in the new Profile Store, you must cancel the existing order and create a new one. This change in process leads to better order efficiency.
Multiple shipping addresses
Question:
Can I request that the contents of one order are sent to several delivery addresses?
Answer:
No. In order to have items sent to several delivery addresses, you must create a separate order for each delivery address.
Comments to the warehouse
Question:
Where do I give instructions to the warehouse about my order?
Answer:
You can add a comment in your order form (max 30 characters) or write to profilestore@creon.se.
Stock and items
Question:
Is there any stock info available?
Answer:
The stock value of each product is displayed in real time so you will always know the amount in stock.
Question:
Are the business lines gifts totally cancelled, or it will be available later on? There were a special section for ACTA on the gear, - different colours of the gifts (yellow, black) and what is more important -gifts related to products - we used them for product launches and campaigns.
Answer:
Divisional/ Product specific items will not be shown in the Profile Store. It's the intention of the shop to only show Atlas Copco Group branded general products and not Divisional ones. These items have been selected by the project team and approved by the Group, so no other items appart from these will be shown. When campaigns, fairs, etc... , contact Creon (profilestore@creon.se), they will be back with a proposal. (Creon has been trained on Atlas Copco Group branding guidelines) and advise you about quantities. These divisional items will be invoiced and sent to you but they will not be published in the shop.
Question:
What’s different about ordering an OnDemand-item?
Answer:
OnDemand items are finished upon reception of your order. They are not kept in stock like regular assortment items. As a result, the delivery time for OnDemand items is longer than for other items, and adds about a week to regular delivery times. When you purchase regular items and OnDemand items in the same order, the delivery time adjusts to accommodate the OnDemand-items. Should you wish to split the delivery and receive the regular items within standard delivery times, contact us at profilestore@creon.se
Payment
Question:
What are the payment terms?
Answer:
Consumers pay with credit card. Due to VAT and duty reasons, Creon Promotion AB cannot accept orders from private consumers outside EU, European Union.
Security
Question:
How to handle the data protection law policy with external buyers?
Answer:
The Data protection law is guaranteed by Creon Promotion (regarding internal and external users). Creon is committed to the Data Protection Directive (EC Directive 95/46/EC) and Electronic Communications Privacy Directive (EC Directive/2002/58/EC.
Question:
What is the security level of the portal, especially when credit card payment?
Answer:
Credit card payment uses SSL 128-bit encryption and is PCI certified by VISA/Master Card. The users' accounts to the web shop are password protected, but do not uses encryption. There have been no successful attempts of hack attacks or frauds. Uptime of our server is close to 100